Cancellation Policy

This cancellation policy outlines how you can cancel the current order and seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made before the order is dispatched from the store. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep (courier charges may be deducted depending on the situation discussed while return/cancel order process).

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days from the date of your order received. In case you feel that the product received is not as shown on the site, you must bring it to the notice of our customer service within 3 days from the date of your order received. The customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

In case of any refunds approved by Moto gears house, then refund will be initiated as per the refund policy.

Please note we has all the right to change our policies with or without prior notification and the policy is valid as per last policy updated before your query.